Last updated: 12 September 2026

Welcome to Prasan Digital.

These Terms of Service (“Terms”) apply to the use of the Prasan Digital website and to digital marketing, website, administrative and related services provided by Prasan Digital (“Prasan Digital”, “I”, “me”, “my” or “Service Provider”) to a client (“Client”, “you” or “your”).

By requesting, purchasing or using my services, you agree to these Terms together with any quotation, proposal, service agreement, statement of work, email confirmation or other written agreement that applies to your project.

If there is a conflict between these Terms and a separate written agreement signed or accepted by both parties, the separate agreement will take precedence for that specific service or project.

1. About Prasan Digital

Prasan Digital provides freelance digital marketing, website and administrative support to businesses and organisations.

Services may include, depending on the client’s requirements:

Lead and sales generation websites
WordPress website setup, updates and maintenance
Search Engine Optimisation (SEO)
SEO content and blog support
Website content updates
Google Ads management and support
Meta/Facebook and Instagram advertising
Social media management
Social media content planning and scheduling
Reels, TikTok and short-form video content
Canva graphic design
Email marketing
Email campaigns and automation
Lead capture and follow-up
CRM management and updates
Customer follow-ups
Data entry and administrative support
Scheduling and appointment support
Invoicing and quotation administration
Inbox and customer communication support
Other digital marketing or business support services agreed between the Client and Prasan Digital.

Not every service listed above is included in every project. The services, scope, hours, price and deliverables will depend on what has been agreed with the Client.

2. Service Arrangements

Prasan Digital may provide services under one of the following arrangements:

Hourly support
Fixed-price projects
Contract work
Fixed-term arrangements
Monthly support
Ongoing assistance
Full-time or part-time assistance
Remote or hybrid support, where agreed
A specific project or campaign

The agreed arrangement will be confirmed before work begins.

Where appropriate, the agreed scope may include:

Services to be provided
Estimated or agreed hours
Project timeframe
Deliverables
Fees
Payment schedule
Client responsibilities
Advertising or third-party costs
Other specific conditions.

3. Hourly Rate

My standard advertised freelance rate is:

US$20 per hour

However, the actual price for a particular service may differ where a fixed project price, package, monthly arrangement or other rate has been agreed in writing.

Unless otherwise agreed, hourly work is charged based on the time reasonably required to perform the requested services.

Time may include:

Planning
Research
Meetings
Communication
Strategy
Content preparation
Website work
SEO work
Advertising management
Social media management
CRM administration
Email marketing
Administrative tasks
Reporting
Revisions
Troubleshooting
Other activities reasonably required to complete the agreed work.

4. Quotes and Estimates

Where I provide an estimate of hours, cost or completion time, the estimate is based on the information available at the time.

An estimate is not necessarily a fixed price unless it is specifically identified as a fixed-price quotation.

Additional work may be required if:

The Client changes the scope;
Additional functionality is requested;
New information or requirements are introduced;
The original information supplied by the Client was incomplete;
Third-party systems create additional work;
Technical problems outside my control occur; or
Additional revisions or work are requested.

Where reasonably practicable, I will inform the Client before significant additional work is undertaken.

5. Fixed-Price Projects

For fixed-price projects, the agreed price will normally cover only the services and deliverables specifically described in the quotation, proposal or project agreement.

Requests outside the agreed scope may be treated as additional work and may be charged separately.

Examples include:

Additional website pages
Additional revisions
Additional content
New features
Additional advertising campaigns
Additional social media platforms
Additional integrations
Additional administrative work.

Any significant change to the project scope may require a revised quote or written approval.

6. Payment

Payment terms will be stated on the relevant invoice, quotation, proposal or service agreement.

Unless otherwise agreed:

Invoices are payable by the due date shown on the invoice.
The Client is responsible for paying the agreed service fees.
Third-party costs and advertising costs are separate unless specifically stated otherwise.
Work may be paused if an invoice becomes overdue.
Reasonable efforts will be made to communicate with the Client before work is paused due to non-payment.

For ongoing services, payment may be arranged weekly, fortnightly, monthly or according to another agreed schedule.

7. Advertising Costs

Where I manage advertising campaigns for the Client, my service fee does not automatically include advertising spend.

Advertising platforms may include:

Google Ads
Meta Ads, including Facebook and Instagram
Other advertising platforms agreed with the Client.

Unless expressly agreed otherwise, the Client is responsible for advertising spend paid to the relevant advertising platform.

For example:

Prasan Digital service fee: US$20/hour

Advertising budget: Paid separately to Google, Meta or another advertising platform.

Advertising budgets, campaign charges and platform fees are separate from my professional service fees unless specifically stated otherwise in writing.

8. Third-Party Services and Platforms

Prasan Digital may use or work with third-party platforms and services, including but not limited to:

WordPress
Google
Google Ads
Google Analytics
Meta
Facebook
Instagram
Canva
Zoho
Bigin
SendFox
Brevo
Email service providers
Hosting providers
Domain registrars
CRM systems
Social media platforms
Website plugins
Other software or online services.

Third-party services are generally governed by their own terms, policies and pricing.

Prasan Digital is not responsible for changes, outages, account restrictions, policy changes, pricing changes or technical failures caused by third-party platforms.

Where a third-party platform is necessary for a service, the Client may be required to create and maintain the relevant account and pay any applicable third-party fees.

9. Website Services

Website services may include website setup, updates, content changes, layout changes, SEO improvements, maintenance and other agreed work.

Unless specifically agreed, website services do not automatically include:

Domain registration fees
Website hosting fees
Premium themes
Premium plugins
Paid software
Stock images
Paid fonts
Third-party subscriptions
Professional photography
Professional video production
Legal advice
Specialist development or programming.

Where third-party products or subscriptions are required, the Client will generally be responsible for those costs.

10. SEO Services

SEO services are intended to improve a website’s visibility, structure, content and overall search engine optimisation.

SEO work may include:

Keyword research
On-page SEO
Technical SEO support
Content optimisation
Blog content planning
Internal linking
Metadata
Website structure improvements
Search Console support
SEO reporting
Link-building activities where agreed.

SEO results depend on many factors outside my control.

Therefore, I do not guarantee:

A specific Google ranking
A particular position in search results
A specific amount of website traffic
A specific number of leads
A specific number of sales
A specific timeframe for ranking improvements.

I will provide SEO services with reasonable care and skill, but search engine algorithms, competition, market conditions and third-party platforms can affect results.

11. Google Ads and Meta Ads

Advertising management may include:

Campaign setup
Audience research
Keyword research
Ad creation
Campaign structure
Budget recommendations
Conversion tracking support
Campaign monitoring
Optimisation
Reporting.

Advertising results are not guaranteed.

I do not guarantee a specific:

Number of clicks
Number of impressions
Number of leads
Number of enquiries
Number of sales
Return on advertising spend (ROAS)
Cost per lead
Cost per sale.

Advertising performance can be affected by market demand, competition, advertising policies, budget, website performance, audience behaviour, tracking, seasonality and other factors.

The Client remains responsible for approving advertising budgets and for complying with the applicable advertising platform’s policies.

12. Social Media Services

Social media services may include:

Content planning
Content creation
Caption writing
Canva graphics
Short-form videos
Reels
TikTok content
Scheduling
Publishing
Engagement support
Social media reporting.

The Client is responsible for providing accurate business information, brand materials, images, videos, offers, prices and other information required for content creation.

The Client should review and approve content where approval has been agreed.

Social media platforms may change their features, algorithms, policies or availability without notice. Prasan Digital cannot guarantee particular reach, engagement, followers, leads or sales.

13. Email Marketing and Automation

Email marketing services may include:

Email campaign planning
Email writing
Email templates
Subscriber management
Segmentation
Forms
Lead capture
Welcome emails
Follow-up emails
Basic automation
Campaign scheduling
Reporting.

The Client is responsible for ensuring that its email lists and marketing activities comply with applicable laws and the policies of the email marketing platform being used.

The Client must not provide or request the use of unlawfully obtained email addresses or contact information.

Prasan Digital may refuse to send campaigns that appear to involve unlawful, misleading, deceptive, fraudulent or abusive content.

14. CRM and Administrative Support

Administrative and CRM support may include:

Entering and updating customer information
Managing leads
Updating CRM records
Lead follow-up
Customer follow-up
Data entry
Scheduling
Appointment administration
Invoicing administration
Preparing quotations
Managing inboxes
Updating customer records
Organising information
Other agreed administrative tasks.

The Client remains responsible for the accuracy of its business records, financial decisions, customer information and instructions.

Unless specifically agreed, Prasan Digital does not provide legal, accounting, financial advisory or regulated professional services.

15. Client Responsibilities

The Client agrees to provide accurate, complete and timely information required to perform the services.

The Client may be required to provide:

Website access
Hosting access
Domain access
Google account access
Meta Business access
Social media access
CRM access
Email marketing platform access
Brand information
Logos
Images
Videos
Business information
Product or service information
Pricing
Customer information
Approvals
Other relevant materials.

Delays in providing information, access or approvals may affect project timelines.

The Client is responsible for ensuring that information supplied to Prasan Digital is accurate and that it has the right to use any content, images, videos, logos, trademarks or other materials supplied.

16. Account Access and Security

Where access to third-party accounts is required, the Client should provide access using appropriate account-sharing or user-permission features where available.

The Client should not provide passwords unnecessarily where a platform allows delegated access.

Prasan Digital will take reasonable steps to protect account information provided for the purpose of performing services.

The Client remains responsible for maintaining ownership and control of its business accounts.

When the working relationship ends, access can be removed or transferred as appropriate.

17. Content and Client Materials

The Client is responsible for ensuring that materials supplied to Prasan Digital do not infringe the rights of another person or organisation.

This includes:

Copyright
Trademarks
Privacy rights
Image rights
Intellectual property rights
Other applicable rights.

The Client grants Prasan Digital permission to use Client-provided materials solely for the purpose of performing the agreed services.

18. Intellectual Property

Unless otherwise agreed in writing, the Client will generally receive the rights to use final, approved work created specifically for the Client after payment has been received in full.

This may include agreed:

Website content
Social media graphics
Marketing copy
Email content
Advertisements
Other project-specific materials.

However, ownership of third-party materials remains with their respective owners.

Examples include:

Stock images
Fonts
Software
Plugins
Templates
Third-party graphics
Platform assets.

Prasan Digital may also retain ownership of its pre-existing materials, systems, processes, templates, know-how, workflows and general techniques used to provide services.

19. Portfolio and Work Examples

Unless the Client specifically requests otherwise in writing, Prasan Digital may wish to display completed work as part of its professional portfolio or to describe the type of work performed.

However, confidential information, private customer information and sensitive business information will not knowingly be published.

If a Client requires that its project remain confidential and not be used publicly, this should be agreed in writing.

20. Confidentiality

Both parties should treat confidential business information received during the working relationship with reasonable care.

Confidential information may include:

Business strategies
Customer information
Login information
Marketing data
Financial information
Internal documents
Private communications
Trade information
Other information reasonably understood to be confidential.

Confidential information will not knowingly be disclosed to third parties except where:

The Client has authorised the disclosure;
Disclosure is necessary to provide an agreed service;
Disclosure is required by law; or
The information is already publicly available.

21. Privacy and Personal Information

Prasan Digital may collect and process personal information required to communicate with Clients, provide services, manage projects, issue invoices and operate the business.

Personal information will be handled in accordance with applicable privacy laws and the Prasan Digital Privacy Policy.

Where Prasan Digital accesses Client customer information, such information will only be used as reasonably necessary to perform the agreed services.

Clients should not provide unnecessary personal information.

22. Data and CRM Information

Where Prasan Digital works with customer or lead information inside a CRM, email marketing system or other platform, the Client remains responsible for ensuring that it has an appropriate lawful basis and permission to collect and use that information.

Prasan Digital does not independently determine whether the Client’s customer database complies with privacy or marketing laws.

The Client is responsible for its own customer consent, privacy notices, retention requirements and marketing permissions.

23. Revisions and Approvals

Where a project includes revisions, the number of included revisions will be specified in the relevant proposal or agreement.

Additional revisions or substantial changes may be charged separately.

The Client is responsible for reviewing work and providing feedback within a reasonable timeframe.

If the Client approves content, advertising, website changes or other work, the Client is responsible for ensuring that the approved information is accurate.

24. Communication

Communication may take place through:

Email
Phone
Video meetings
Messaging platforms
CRM systems
Other agreed communication channels.

The Client should provide clear instructions and respond within a reasonable timeframe where approval or information is required.

For ongoing work, communication and response times may be agreed separately.

25. Delays

Project deadlines may be affected by:

Late client feedback
Missing information
Delayed account access
Third-party platform problems
Website hosting problems
Domain problems
Software outages
Advertising platform reviews
Search engine changes
Unexpected technical issues
Events outside reasonable control.

Where a delay occurs, I will make reasonable efforts to communicate the situation and adjust the timeline where necessary.

26. No Guaranteed Business Results

Prasan Digital provides professional services intended to support the Client’s business goals.

However, business performance depends on many factors outside my control.

Unless a specific measurable outcome has been expressly agreed in writing, I do not guarantee:

Sales
Revenue
Profit
Leads
Website visitors
Search rankings
Advertising results
Social media growth
Email open rates
Email click rates
Customer numbers
Return on investment.

Recommendations and strategies will be based on the information available and my professional experience.

27. Client Changes and Cancellation

The Client may request changes to an ongoing service or project.

For ongoing arrangements, either party may end the arrangement by providing the notice period stated in the applicable agreement.

If no notice period has been agreed, either party should provide reasonable notice where practical.

The Client remains responsible for payment for services already completed or properly performed up to the termination date, subject to any rights the Client has under applicable law.

Any specific cancellation or refund terms for a project will be stated in the relevant proposal or agreement.

28. Refunds and Remedies

Prasan Digital aims to provide services professionally and with reasonable care and skill.

If a Client believes that a service has not been provided as agreed, the Client should contact Prasan Digital as soon as reasonably possible and explain the issue.

Where appropriate, I will investigate the issue and, where required by applicable law, provide an appropriate remedy.

Nothing in these Terms is intended to exclude, restrict or replace any rights or remedies that cannot legally be excluded or restricted under New Zealand law.

29. Limitation of Responsibility

To the extent permitted by law, Prasan Digital will not be responsible for losses caused by matters outside my reasonable control, including:

Third-party platform outages
Account suspensions
Search engine algorithm changes
Social media algorithm changes
Advertising platform decisions
Hosting failures
Domain failures
Software failures
Cyber incidents affecting third-party systems
Changes to third-party policies
Client-provided inaccurate information
Client delays
Client decisions
Changes made by the Client or another third party.

Nothing in these Terms limits any liability or obligation that cannot legally be limited under applicable New Zealand law.

30. Third-Party Platform Changes

Digital marketing services depend on platforms that Prasan Digital does not control.

Google, Meta, WordPress, social media platforms, email platforms, hosting companies and other providers may change:

Features
Pricing
Policies
Algorithms
Account requirements
Advertising rules
API access
Technical functionality.

Such changes may affect the services or results.

Prasan Digital will make reasonable efforts to adapt services where practical, but additional work may be required where a third-party change creates additional requirements.

31. Prohibited or Unlawful Activities

Prasan Digital will not knowingly provide services intended to facilitate:

Fraud
Deception
Spam
Phishing
Malware
Unlawful activity
Misleading advertising
Copyright infringement
Unlawful collection or use of personal information
Other activities that may breach applicable laws or platform policies.

Prasan Digital may refuse or stop work where a request appears unlawful, unethical or materially inconsistent with applicable platform rules.

32. Website Information

Information published on the Prasan Digital website is provided for general information about my services.

While I make reasonable efforts to keep information accurate and current, service descriptions, prices, availability and other information may change.

A website visitor should obtain a specific quotation or proposal before relying on a particular price, scope or timeframe.

33. Website Availability

I aim to keep the Prasan Digital website available and functional.

However, I do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

The website may occasionally be unavailable because of:

Maintenance
Hosting problems
Software updates
Security measures
Technical issues
Third-party services
Circumstances outside my reasonable control.

34. Links to Other Websites

The Prasan Digital website may contain links to third-party websites.

These links are provided for convenience or reference.

Prasan Digital does not control third-party websites and is not responsible for their content, availability, privacy practices, security or terms.

35. Changes to These Terms

Prasan Digital may update these terms from time to time.

The updated version will be published on this website with a revised “Last updated” date.

Changes will generally apply to new services and agreements from the date they are published, unless otherwise stated.

For an existing project, the terms applying to that project will depend on the agreement between the Client and Prasan Digital.

36. Disputes and Complaints

If you have a concern about a service, please contact Prasan Digital first.

I will make reasonable efforts to understand the issue and work with you to find a practical solution.

Where appropriate, the parties may consider:

Discussing the issue directly;
Reviewing the agreed scope and deliverables;
Correcting an issue where appropriate;
Agreeing on another reasonable solution; or
Using an appropriate dispute resolution process.

Nothing in these Terms prevents either party from exercising rights available under applicable New Zealand law.

37. New Zealand Law

These terms are governed by the laws of New Zealand.

The parties submit to the applicable jurisdiction of the New Zealand courts and tribunals.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted under New Zealand law.

38. Consumer Guarantees Act

Where the Consumer Guarantees Act 1993 applies to the services provided by Prasan Digital, nothing in these Terms is intended to exclude, restrict or limit the rights and remedies provided to the Client under that Act.

Services supplied to consumers in New Zealand may be subject to guarantees including reasonable care and skill, fitness for an agreed particular purpose, reasonable time where no timeframe has been agreed, and reasonable price where no price has been agreed.

Where the law permits a different arrangement between businesses, that arrangement should be expressly agreed in writing.

39. Fair Trading Act

Prasan Digital aims to provide accurate information about its services, pricing and capabilities.

Nothing in these Terms is intended to permit misleading or deceptive conduct or to exclude rights that cannot legally be excluded under the Fair Trading Act 1986.

40. Entire Agreement

The relevant terms, quotation, proposal, service agreement, statement of work and other written agreements between Prasan Digital and the client form the basis of the service relationship.

Where a specific written agreement contains terms that differ from these website terms, the specific agreement will generally apply to that project or service.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

42. Contact

If you have questions about these Terms, your project or the services provided by Prasan Digital, please contact:

Prasan Digital

Website: https://prasandigital.com

Email: hello@prasandigital.com

Location: New Zealand

Agreement to These Terms

By engaging Prasan Digital for services, the client agrees to these terms and any relevant quotation, proposal, or service agreement after a reasonable review.