Last updated: 4 September 2026
Prasan Digital (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our digital marketing services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Prasan Digital is a digital marketing service provider based in New Zealand.
Our services may include:
- Lead and sales-focused website development
- Search Engine Optimisation (SEO)
- Google Ads management
- Meta Ads management
- Social media management
- CRM and lead capture
- Email marketing and follow-up
- Graphic design
- Reels and short-form video production
- Content management
- Administrative and virtual support services
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
This may include:
- Your name
- Business name
- Email address
- Phone number
- Website address
- Business address
- Billing and invoicing information
- Information about your business and marketing requirements
- Messages and other information you send to us
- Information you provide when requesting a quote or consultation
Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- General website usage information
This information may be collected through cookies, analytics tools, advertising platforms, or similar technologies.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Deliver our digital marketing services
- Communicate with you about your project or account
- Manage client accounts and projects
- Create and manage websites
- Manage advertising campaigns
- Manage leads and customer information on behalf of clients
- Send email marketing communications where permitted
- Prepare invoices and process payments
- Provide customer support
- Improve our website, services, and customer experience
- Maintain website and information security
- Meet our legal and regulatory obligations
- Prevent fraud, misuse, or other unlawful activity
We will only use personal information for purposes that are reasonably necessary for our business activities or otherwise permitted by law.
4. Client Data and Lead Information
As part of our services, Prasan Digital may process information belonging to our clients’ customers or prospective customers.
For example, if we manage a lead-generation website, advertising campaign, CRM, contact form, or email marketing system for a client, we may have access to information such as:
- Names
- Email addresses
- Phone numbers
- Enquiry details
- Appointment information
- Customer communications
- Other information provided by the customer
Where we process this information on behalf of a client, the client remains responsible for determining how that information is collected and used.
We will use client data only as necessary to provide the agreed services and will take reasonable steps to protect it from unauthorised access, loss, misuse, or disclosure.
5. Cookies and Analytics
Our website may use cookies and similar technologies to provide functionality, understand website traffic, measure performance, and improve the user experience.
We may use third-party services such as analytics, advertising, or website tools that place cookies or collect information about website usage.
These services may include, depending on the tools we use:
- Google Analytics
- Google Ads
- Meta advertising tools
- Website hosting and security services
- CRM and email marketing platforms
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
Where required by law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
6. Advertising and Marketing
If we manage Google Ads, Meta Ads, social media campaigns, or other advertising activities, information may be processed by the relevant advertising platforms.
These platforms may use cookies, pixels, conversion tracking, or similar technologies to measure advertising performance and, where applicable, deliver relevant advertising.
The use of such technologies is also subject to the privacy policies of the relevant third-party platforms.
7. Email Marketing
If you provide your email address, we may use it to communicate with you about your enquiry, services, project, account, or other relevant business matters.
Where we send promotional or marketing emails, we will provide an appropriate way to unsubscribe where required.
You can request to stop receiving marketing communications from us at any time.
8. Sharing Your Information
We do not sell your personal information.
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- Website hosting providers
- Domain and email service providers
- CRM platforms
- Email marketing platforms
- Advertising platforms
- Analytics providers
- Payment providers
- Accounting and invoicing services
- IT, security, and technical service providers
- Professional advisers
- Government agencies or authorities where required by law
We only provide third parties with information that is reasonably necessary for the relevant purpose.
9. Third-Party Services
Our website and services may use third-party platforms and services.
These services may process information outside New Zealand and may have their own privacy policies.
Examples may include:
- Meta
- WordPress
- Hosting providers
- CRM providers
- Email marketing platforms
- Payment providers
- Analytics providers
We encourage you to review the privacy policies of third-party services that you use or interact with.
10. Overseas Disclosure
Some service providers we use may store or process information outside New Zealand.
Where personal information is disclosed to an overseas provider, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.
11. Protecting Your Information
We take reasonable steps to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Modification
- Misuse
- Destruction
However, no method of storing or transmitting information over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or from our website.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations, or protect our legitimate business interests.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Privacy Rights
Under applicable New Zealand privacy law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is being used
- Withdraw consent where processing is based on consent
- Request that we stop sending marketing communications
Some requests may be subject to legal or practical limitations.
To protect your information, we may need to verify your identity before responding to a request.
14. Privacy Complaints
If you believe that we have not handled your personal information appropriately, please contact us first so that we can investigate and try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.
15. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children unless it is provided with appropriate consent or there is another lawful basis for doing so.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last updated” date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Prasan Digital
Website: prasandigital.com
Email: hello@prasandigital.com
Location: New Zealand
If you have a privacy request or complaint, please include enough information for us to understand and respond to your request.
